Shipping policy

Order Processing

All orders are processed within 3–5 business days. Processing times may be longer during high‑volume periods, holidays, or product launches.

Once processed, orders ship within 7–10 business days.

Please note that processing times are separate from carrier transit times.

Domestic Shipping

Ilomío currently ships within the United States only.

We do not offer international shipping at this time.

Shipping Costs

We offer flat‑rate economy shipping, calculated at checkout based on the weight and size of your order.

Economy shipping typically takes 5–8 business days once dispatched.

Flat‑rate fees are $10 or $15, depending on order size.

Order Accuracy & Address Information

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete and securing delivery location. Ilomío is not liable for orders shipped to incorrect or incomplete addresses provided by the customer. 

If you need to update your shipping address, please contact us at info@ilomiohome.com as soon as possible. We cannot guarantee changes once an order has begun processing.

Potential Service Interruptions

Shipping timelines are estimates and may be affected by circumstances outside our control, including but not limited to:

  • Severe weather

  • Carrier delays

  • Supply chain disruptions

  • Holiday volume

Ilomío is not responsible for delays caused by carriers or external conditions.

Lost or Stolen Packages

Once a package has been transferred to the carrier, Ilomío is no longer responsible for lost, stolen, or misdelivered packages. Items marked as delivered are not eligible for refund or replacement.

If tracking shows your package as delivered but you have not received it, please contact the carrier directly:

  • USPS: 1‑800‑275‑8777

  • FedEx: 1‑800‑463‑3339

  • UPS: 1‑800‑742‑5877

Due to privacy regulations, Ilomío cannot contact carriers on your behalf.

Carriers will allow you to file a claim directly.

If you live in an area with a high risk of package theft, you may request “signature required” delivery by emailing us at the time of your order.

Returns, Refunds & Damages

We do not accept returns, exchanges, or refunds for any reason other than damage incurred during transit. Please inspect your order upon delivery. If your item arrives damaged or defective, please notify us within 5 days of delivery.

To report an issue, email info@ilomiohome.com and include:

  • Clear photos of the damaged item

  • Photos of the packaging (inner and outer)

  • A brief description of the issue

This documentation allows us to assess the claim and determine appropriate next steps.

Exceptions may be made at our sole discretion in rare circumstances.

To request an exception, please contact us at info@ilomiohome.com.

Route Package Protection

At checkout, customers are offered Route Package Protection for an additional fee paid directly to Route. This service provides insurance for lost, stolen, or damaged packages.

Route is optional. Customers who do not wish to purchase insurance must manually opt out at checkout.

If Route is selected, Route will assist with claims for packages that arrive damaged or do not arrive.

Order Notifications

You will receive:

  • An order confirmation email once your order is placed

  • A shipping confirmation email with tracking information once your order has been fulfilled

If you do not receive tracking information within the expected processing window, please contact us at info@ilomiohome.com.

Contact Us

For any shipping‑related questions, please email info@ilomiohome.com.

We respond to all inquiries within 72 hours.