Each piece is handmade or hand‑finished by artisans across Latin America. For the first collection, we partnered with artisans across Mexico — from Jalisco to Guanajuato and Michoacán. We work directly with workshops that preserve regional craft traditions.

Our collections are crafted from natural, regionally sourced materials including recycled hand and mouth blown glass, stoneware ceramics, and copper. Every material is chosen for its beauty, durability, and cultural lineage.

Because each item is handmade, natural variations in color, texture, shape, glaze, or finish are expected. These variations are not defects — they are the signature of the artisan’s hand and part of what makes each piece one‑of‑a‑kind.

All Ilomío ceramic and glass pieces intended for table use are food‑safe. Any special care considerations will be noted on the product page.

Not at this time. Our collections are produced in small batches to maintain quality and consistency.

Handwashing is recommended. Avoid abrasive scrubbers. 

Some pieces are dishwasher safe on a gentle cycle; others require handwashing. Microwave use varies by glaze and clay body. Care instructions are listed on each product page.

Handwashing is recommended.  Some pieces are dishwasher safe on a gentle cycle.

Measurements are approximate and may vary slightly due to the handmade nature of each piece.

Subtle differences in color, shape, thickness, and finish are inherent to artisan production and part of each piece’s character.

We accept major credit cards including Visa, Mastercard, American Express, and Discover. Additional payment methods (such as Shop Pay or Apple Pay) may be available at checkout.

Yes. All transactions are encrypted and processed through secure, PCI‑compliant payment gateways.

Once your order is placed, you’ll receive a confirmation email. When your order is packed and shipped, you’ll receive a second email with tracking information. All fragile items are packaged with protective materials designed for artisan ceramics and glass.

We currently ship within the United States. For international inquiries, please email info@ilomiohome.com and we can provide a custom shipping quote when possible.

Most orders ship within 3–5 business days. During launches or high‑volume periods, processing times may be slightly longer.

Each piece is wrapped using protective honeycomb paper, corrugated structures, and cushioning designed specifically for fragile, handmade goods. We aim for minimal waste while ensuring maximum protection.

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete and securing delivery location. Ilomío is not liable for orders shipped to incorrect or incomplete addresses provided by the customer. 

If you need to update your shipping address, please contact us at info@ilomiohome.com as soon as possible. We cannot guarantee changes once an order has begun processing.

Because each Ilomío piece is handmade and unique, all sales are final. We do not accept returns, exchanges, or cancellations.

If your order arrives damaged, please email info@ilomiohome.com within 5 days of delivery with:

• Clear photos of the damaged item
• Photos of the packaging (inner and outer)
• A brief description of the issue

Approved claims may be eligible for a replacement at our discretion.

Handmade pieces vary naturally in color, shape, and finish. These variations are part of the craft and not considered defects. Because each piece is unique and fragile, we cannot restock or resell returned items.

We do not currently offer gift wrapping, but all orders are packaged with care and intention.

Yes. You can add a gift note at checkout.

Some pieces return in small batches; others are limited editions. You can sign up for restock notifications on the product page.

Select “Notify Me” on the product page and enter your email.

We prioritize natural materials, small‑batch production, and packaging designed to protect fragile goods with minimal waste. Our artisan partnerships support long‑term craft preservation and local economies.

Yes. We work directly with artisan workshops that source materials locally and responsibly.

We offer limited wholesale and trade partnerships. Please reach out to trade@ilomiohome.com with your project details.

Our collections are created by independent artisans and family‑run workshops across Latin America, each with its own regional techniques and traditions.

We collaborate with workshops that demonstrate mastery, cultural continuity, and a commitment to ethical production.

We invest in long‑term relationships, fair compensation, and production that honors traditional methods while creating modern, functional pieces.